Category: Article
Global IT spending in 2023: Which way is it headed?
2023 still looks good for global IT spending, despite the many headwinds of economic uncertainties and layoffs making the news these days. Worldwide IT...
Does Your IT Organization Need to be More Involved in Corporate Sustainability Strategies?
For IT organizations, the need for sustainability should be nothing new. Over a decade ago, the concept of “green IT” was popular, although this...
What Does Your Organization Need in an ITSM Tool?
Few people would disagree with the statement that it’s hard to provide effective IT service management (ITSM) and IT support capabilities without a fit-for-purpose...
What ITSM Can Learn from the Football World Cup
The FIFA World Cup Qatar 2022 tournament is poised to grab everyone’s attention between now and the end of 2022. It offers an interesting...
The Key ITSM Success Challenges and How to Surmount Them
If your organization struggles to achieve the IT service management (ITSM) it needs, it might be because of one or more of the common...
Enterprise Service Management as a Platform for Digital Transformation
Enterprise service management – “the use of IT service management (ITSM) principles, practices, and capabilities by another business function to help improve its operations and...
How to Succeed with IT Self-Service
The IT self-service portal has long been sold as the solution to many of the corporate IT organization’s woes – with it providing “better,...
Service Management’s Value – the ROI of ITSM
Suppose you’re looking to introduce or extend your existing IT service management (ITSM) capabilities. You’ll likely need to justify the cost – perhaps in...
Brainhack into the multiverse
Athena Dynamics Pte Ltd and NSHC are proud to support DSTA in bringing forth this year’s CDDC 2022 CTF and Cyber Training program to the IHL community. Please register...
3 Reasons Why IT Needs Knowledge Management Right Now
Knowledge management capabilities share information across an organization to benefit IT operations, services, experiences, and outcomes, plus the employees that enable them. In some...
