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Category: Article

What ITSM Can Learn from the Football World Cup

What ITSM Can Learn from the Football World Cup

The FIFA World Cup Qatar 2022 tournament is poised to grab everyone’s attention between now and the end of 2022. It offers an interesting...

The Key ITSM Success Challenges and How to Surmount Them

The Key ITSM Success Challenges and How to Surmount Them

If your organization struggles to achieve the IT service management (ITSM) it needs, it might be because of one or more of the common...

Enterprise Service Management as a Platform for Digital Transformation

Enterprise Service Management as a Platform for Digital Transformation

Enterprise service management – “the use of IT service management (ITSM) principles, practices, and capabilities by another business function to help improve its operations and...

How to Succeed with IT Self-Service

How to Succeed with IT Self-Service

The IT self-service portal has long been sold as the solution to many of the corporate IT organization’s woes – with it providing “better,...

Service Management’s Value – the ROI of ITSM

Service Management’s Value – the ROI of ITSM

Suppose you’re looking to introduce or extend your existing IT service management (ITSM) capabilities. You’ll likely need to justify the cost – perhaps in...

Brainhack into the multiverse

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Brainhack into the multiverse

Athena Dynamics Pte Ltd and NSHC are proud to support DSTA in bringing forth this year’s CDDC 2022 CTF and Cyber Training program to the IHL community. Please register...

3 Reasons Why IT Needs Knowledge Management Right Now

3 Reasons Why IT Needs Knowledge Management Right Now

Knowledge management capabilities share information across an organization to benefit IT operations, services, experiences, and outcomes, plus the employees that enable them. In some...

We are augmenting hygiene detection-based technologies with detection-less means in our email gateway

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We are augmenting hygiene detection-based technologies with detection-less means in our email gateway

COVID situation has injected a “situational” dimension into the classic People, Process, and Technology perspective. What that was already tricky enough is now becoming...

Just Eat Takeaway.com improves its product security with DerScanner

Just Eat Takeaway.com improves its product security with DerScanner

Just Eat Takeaway.com, a European food delivery marketplace, uses a static code analyzer DerScanner to improve the security of developed applications.

Top future skills for CIOs in 2022

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Top future skills for CIOs in 2022

We spoke to leading CIOs and tech leaders to understand what are some of the future skills that tomorrow’s CIOs need to build in...