|IT Care Center (ITCC)|
IT Care Center is an end-to-end management solution for your IT operations, on a single platform.
It is a robust platform, yet an affordable one, with the optimal Total Cost of Ownership (TCO).
It includes just the right set of features for your company and has a builtin configuration and customization platform for flexible implementation.
|IT Care Center has 5 main modules:|
IT Service Management (ITSM)
IT Care Center manages your entire IT processes using ITIL best practices and configurable workflows. Also included: Service level agreements (SLAs) management, self-service
portal, email integration, knowledge base, and self-help utilities.
An online catalog of the services supported by IT – accessible to your customers. Provides automated workflows and approval mechanisms specific to each service, which
can be customized to your professional needs.
Discovers and tracks the software and hardware installed on your enterprise laptops, desktops, and servers. Provides accurate inventory, software contracts utilization, and
compliance management. Integrated with the service management module to provide wide visibility.
Manages your releases and sprints through the agile IT-ALM process. Configurable boards for your application teams and summary dashboards for engaging your business leaders.
A built-in reporting tool that includes predefined reports and dashboards with online information. Ad hoc reports can be quickly generated, saved, shared, and exported. With the help of the dashboards, you can easily identify trends, improve your efficiency, measure your SLA, and improve your IT service.
Why IT Care Center?